PT
Gustavo Souza

Gustavo Souza

Infrastructure Analyst & SRE

Driven by architecting solutions and solving problems. I dedicate myself to ensuring the stability, automation, and security of critical infrastructure in corporate environments, while also maintaining a home lab to freely test new technologies and bring ideas to life through 3D printing.

View Resume Open PDF file

Career

A brief summary of my professional journey

December 2025 - Present Full-time

Infrastructure Analyst

Grupo Aposta Ganha

Planned and administered the IT infrastructure for 10 corporate offices, performing structural sizing and floor plan design for equipment deployment. Executed the migration of on-premises systems to cloud environments. Managed Windows and Linux servers, alongside Proxmox VE-based virtualization environments. Administered the network infrastructure for over 300 active users, configuring and maintaining MikroTik, pfSense, switches, and UniFi APs. Implemented and monitored real-time environment integrity using Zabbix, Grafana, and NinjaOne. Managed endpoint security with Kaspersky Endpoint Security and oversaw corporate facial-recognition access control for 200 employees via Intelbras InControl.

  • Proxmox VE
  • Google Cloud Platform (GCP)
  • Windows Server
  • Linux
  • MikroTik
  • pfSense
  • APs UniFi
  • Zabbix
  • Grafana
  • NinjaOne (RMM)
  • Kaspersky Endpoint Security
  • Intelbras InControl
September 2025 Certification

Google Cloud Certified - Associate Cloud Engineer

Google Cloud

Official credential validating skills in deploying applications, monitoring operations, managing enterprise solutions, and configuring network and security on Google Cloud Platform (GCP).

  • Google Cloud Platform (GCP)
  • GCP Infrastructure
  • Cloud Security
  • Cloud Monitoring
August 2024 - November 2025 Full-time

Helpdesk Analyst

Grupo Aposta Ganha

Provided Tier 1, 2, and 3 technical support (on-site and remote) for a user base of 250 local and work-from-home employees. Resolved complex incidents on endpoints running Windows, Linux, and macOS. Performed routine preventive and corrective maintenance on hardware and network assets. Drafted technical process documentation and structured new request workflows. Managed the lifecycle of IT assets, standardizing and sizing equipment across 11 departments, resulting in a direct reduction of maintenance and operational costs. Also conducted internal training for new employees and company onboardings, as well as for the technology team, aiming to share my knowledge with other professionals in the same role and learn mutually from my team colleagues.

  • Helpdesk N1/N2/N3
  • Troubleshooting (Windows, macOS, Linux)
  • IT Asset Management
  • Process Documentation
  • Hardware Maintenance
June 2023 Certification

First Certificate in English (FCE)

Cambridge University Press & Assessment

International English language proficiency certification issued by Cambridge University. Achieved Grade A (Score 181), demonstrating C1 (Advanced) proficiency level on the Common European Framework of Reference for Languages (CEFR).

  • English
  • C1 Proficiency
  • International Communication
November 2022 - August 2024 Full-time

IT Support Technician

RESET TI

Provided on-site and remote technical support for over 40 client business units, operating both internally and in the field. Deployed physical network infrastructure, assembled corporate racks, and implemented structured cabling. Configured and optimized MikroTik routers and pfSense firewalls, improving network security and performance. Installed CCTV monitoring systems (Intelbras) and corporate wireless networks using UniFi APs. Configured and managed Linux/Windows servers, alongside VMware and Proxmox VE virtualization environments. Performed preventive and corrective maintenance on client hardware.

  • Rack Assembly
  • Structured Cabling
  • MikroTik
  • pfSense
  • Intelbras CCTV / IP Cameras
  • Corporate Wi-Fi (UniFi APs)
  • VMware
  • Proxmox VE
May 2021 - November 2022 Full-time

IT Technician

Prefeitura de Caruaru

Provided on-site and remote technical support for 17 municipal departments and agencies. Diagnosed and resolved complex hardware, software, and network connectivity incidents. Assisted end-users directly and configured internal municipal systems. Administered Windows Server environments, managing user accounts and group policies in Active Directory (AD), and handled file server permission controls.

  • Windows Server
  • Active Directory (AD)
  • File Servers
  • Troubleshooting
  • Network Infrastructure
  • Hardware Maintenance

Tech Stack

Tools and technologies I use daily and in my homelab.

Infrastructure & Virtualization

  • Proxmox — Advanced
  • VMware — Intermediate
  • TrueNAS — Intermediate

Operating Systems & Containers

  • Debian — Intermediate
  • Ubuntu — Intermediate
  • Docker — Intermediate
  • Windows Server — Intermediate

Cloud & Networks

  • Google Cloud — Intermediate
  • Cloudflare — Intermediate
  • UniFi — Intermediate
  • Tailscale — Intermediate
  • MikroTik — Intermediate
  • pfSense — Intermediate

Self-Hosted Services

  • Home Assistant — Intermediate
  • Pi-hole — Advanced
  • Grafana — Intermediate
  • Portainer — Intermediate
  • Komodo — Intermediate
  • Trilium — Intermediate

DevOps & IT Tools

  • Git — Advanced
  • GitHub — Advanced
  • PowerShell — Intermediate
  • Zabbix — Intermediate
  • NinjaOne — Intermediate
  • Active Directory — Intermediate
  • Kaspersky — Intermediate

Contact

Feel free to get in touch. I am always open to discussing new projects and opportunities.